Returns & Exchange Policy

RETURNS & EXCHANGES


Unlike most Fragrance companies we are proud to offer a Satisfaction Guarantee and will accept all returns  within 7 days of purchase, for STORE CREDIT on orders placed in the continental United States  We are unable to offer returns/exchanges on orders placed outside of the United States at this time due to international shipping regulations.
IMPORTANT: WITH NO EXCEPTIONS, RETURNS ARE REFUNDED VIA STORE CREDIT ONLY IN THE FORM OF A
E-GIFT CARD OR DISCOUNT CODE. 
PAJ' FRAGRANCES DOES NOT ISSUE STORE CREDIT FOR THE ORIGINAL SHIPPING CHARGES.

  • WE ARE UNABLE TO OFFER RETURNS AND/OR EXCHANGES ON ORDERS OUTSIDE THE UNITED STATES AT THIS TIME DUE TO INTERNATIONAL SHIPPING REGULATIONS CONSUMERS ARE UNABLE TO SEND FRAGRANCES ABROAD. OUR RETURN POLICY IS ONLY APPLICABLE FOR ORDERS PLACED WITHIN THE CONTINENTAL UNITED STATES.

 
 

ONLY REGULAR-PRICED ITEMS MAY BE REFUNDED WITHIN 7 DAYS OF PURCHASE for STORE CREDIT. SALE ITEMS & SAMPLES (ITEMS PURCHASED USING A PROMOTION OR DISCOUNT CODE) ARE FINAL SALE.

    SOLID COLOGNE/PARFUM MUST BE UNUSED AND SEALED. DUE TO CURRENT SAFETY PRECAUTIONS ONCE USED WE WILL NOT BE ABLE TO PROCESS A RETURN ON ALL SOLID PARFUM/COLOGNE PRODUCTS. 

    The cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your store credit refund.
      ITEMS MUST BE SENT BACK WITHIN 5 DAYS OF DELIVERY DATE STATED BY USPS/UPS TRACKING NUMBER FOR  RETURNS.
      YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS TO RETURN YOUR ITEM(S).
      FRAGRANCE(S) MUST CONTAIN AT LEAST 97% OR MORE OF ORIGINAL LIQUID AND BE IN ORIGINAL PACKAGING (BOX IN TACT) 
      PAJ' FRAGRANCES IS NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST, DAMAGED, OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS. 
      OUR  RETURN POLICY IS NOT APPLICABLE TO SAMPLES/TESTERS, AND/OR SALE/DISCOUNTED ITEMS (USING DISCOUNT/PROMOTION CODE) IN ANY QUANTITY. NO EXCEPTION CAN BE MADE. A 30% RESTOCKING FEE PER BOTTLE WILL BE DEDUCTED FROM ALL RETURNS.